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YOUR SERVICE 7 DAYS A WEEK 24 HOURS A DAY Quick Contact Information - Click here to use our contact form - Click here to e-mail us - Click here to use our Call-Me Center (let us know when to call you) - Call us toll-free 1-800-772-9350 - Mail us @ - IJG, Inc. P.O. Box 480274 Niles, IL 60714 - FedEx us @ - IJG, Inc. 6666 Odana Road Suite 132 Madison, WI 53719 ORDER QUESTIONS How do I place an order? What happens after I place an order? How will I know that you've received my order? Will I be billed for U.S. Custom charges since my jewelry is coming from Ireland? How do I check the status of my order? Which credit cards are accepted? When will my credit card be charged? How do I pay for my purchase? How do I order offline? Will you confirm my online order and shipping? How do I know if something I purchased is on back order? How do I make changes to my order? Can I cancel an order? Can I change the delivery address? Can I change the date of my order's delivery? Will you hold the order and ship it at a later date? Do you offer a payment plan? SHIPPING QUESTIONS How long can I expect delivery to take? How do I ship my order to a different address? How do I calculate shipping? Do you ship to Post Office Boxes and APO addresses? Do you offer international shipping anywhere in the world? Do you offer rush shipping? RETURN & EXCHANGE QUESTIONS What is your return and exchange policy? How long does my refund take? How do I return an item when I no longer have the return instructions? COMMON RING ORDERING QUESTIONS How do I determine my ring size? What are the most common ring sizes? How can I determine the proper birthstone? Do you offer half sizes for rings? What happens if I order the wrong size ring? My ring does not fit can I resize it? Can I buy one of your engagement rings or jewelry pieces without the diamond or precious stone? Will you set my own stone in your engagement rings or jewelry? Can I buy one of your rings in silver instead of gold? GENERAL QUESTIONS Are there any quick tips to follow when purchasing Celtic Irish jewelry? Is all your jewelry handmade in Ireland? What is the Irish Hallmark? Where are you located? What are your Top Trends? Can I get a paper catalog mailed to me? What is your A-List? What is Tell a Friend about? What is your wish list? How can I learn more about the Claddagh and Celtic symbols? What Internet browser do I need to shop? What will you do to make sure I'm satisfied with my purchase? What if I have questions about your products? Any other questions we haven't answered? GIFT CERTIFICATE QUESTIONS May I buy a gift certificate online? May I redeem my gift certificates on line? What shipping charges apply to gift certificates? CONTACT US QUESTIONS What is your Call-Me service? How can I get a hold of a real person or get a question answered? GIFT ASSISTANCE QUESTIONS How do I utilize your gift assistance form? What is your gift reminder service? What are Express Gifts? Do you offer Corporate Gifts? GIFT WRAPPING Is my jewelry shipped in a gift box? Can I have my order gifted wrapped? Do you offer gift-wrapping for international orders? Where is my gift message printed? COMMON JEWELRY QUESTIONS Do you offer 9 carat jewelry? How do I care for my jewelry? Do you offer engraving? SECURITY & PRIVACY QUESTIONS Is it safe to use my credit card online? Is my personal information kept private? Will you share my e-mail address with others? Will you share my mailing address with others? What kind of information do you collect? How do you use my information? How do I remove my information from e-mail and postal mailing lists? What about links to other Web sites and services? Order Questions How do I place an order? Placing an online order is very easy. Just click here to visit our order page where you will find easy to follow instructions. RETURN TO TOP What happens after I place an order? After you place your order we will send you an e-mail confirming that we received your order. Included in our confirmation e-mail is a verification of all the order specifics as well as a confirmation number that you can use to track your order. If you need to track your order, please refer to our Order Status Page. If you do not receive an e-mail or phone confirmation from us, please contact us to ensure that your order is being processed. RETURN TO TOP How will I know that you've received my order? Every order we receive is follow by an order confirmation whether by e-mail or phone. If you do not receive a confirmation please e-mail or call us to make sure the order went through. Please note that in rare instances there may be a slight delay in confirmation, so please be patient while we confirm all your order specifics. RETURN TO TOP Will I be billed for U.S. Custom charges since my jewelry is coming from Ireland? Absolutely not. It is important to mention that when you purchase Irish made jewelry from us you will incur no import customs charges and you will avoid all U.S. customs delays. We make this possible by shipping you our jewelry from within the continental United States; yet you can purchase our jewelry with the full confidence that each piece has been designed, handcrafted, and hallmarked in Ireland. RETURN TO TOP How do I check the status of my order? It's easy! Just click here to visit our Order Status Page. Once there, just fill in your order number and contact information and we'll update you on your order. RETURN TO TOP Which credit cards are accepted? We accept a variety of credit cards including American Express, MasterCard, and VISA. RETURN TO TOP When will my credit card be charged? Once you receive our e-mail confirmation that the item you ordered is in stock and ready to ship we will attempt to secure authorization on your credit card. If there is a problem securing this authorization you will be notified promptly, so you can use another card. The total on your charge card will include the cost of the item and the shipping fee. RETURN TO TOP How do I pay for my purchase? You can pay for your purchase using Visa, MasterCard, American Express, Money Orders, and Personal Checks. RETURN TO TOP How do I order offline? You have a variety of options to order an item offline including; - Calling us at 800-772-9350 until 10 P.M Central Standard Time 7 days a week. - Faxing your order 24 hours a day 7 days a week - Mailing your order to IJG, Inc. P.O. Box 480274 Niles, IL 60714 RETURN TO TOP Will you confirm my online order and shipping? Every order we receive will be verified through a confirmation e-mail. We will verify in our e-mail response all your order specifics, confirm shipping time, and provide you with an order reference number. You can check the status of your order by visiting and submitting our order status page. Just enter your order number, reference your questions and submit; it's that easy. RETURN TO TOP How do I know if something I purchased is on back order? If for some reason an item you select is not available for immediate shipping we will notify you immediately through our e-mail confirmation to you. RETURN TO TOP How do I make changes to my order? If you have not yet submitted your order on our secure online order form, then you can change any part of your order on the form. If your order has been submitted it's still not too late to make a change. Simply contact us with the change you would like to make. You can make your change through our contact form, e-mail, or via phone. You can even submit another order and note in the comments area to cancel the previous order. RETURN TO TOP Can I cancel an order? Absolutely. If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact us immediately via e-mail, contact form, or phone. If your order has already been sent out for delivery we will be unable to cancel it. RETURN TO TOP Can I change the delivery address? We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please use our contact form, e-mail, or call us. RETURN TO TOP Can I change the date of my order's delivery? If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please use our contact form, e-mail, or call us. RETURN TO TOP Will you hold the order and ship it at a later date? Generally that is not a problem. Just contact us and we'll accommodate your request as much as possible. RETURN TO TOP Do you offer a payment plan? We can certainly work with you to arrange a payment plan. Please contact one of our Customer Service Advocates for more details. RETURN TO TOP Shipping Questions How long can I expect delivery to take? Delivery times can vary depending on what shipping option you select and whether your purchase requires U.S. or International delivery. Most items ship out within one business day (we do not ship Saturdays or Sundays). We'll be sure to e-mail you if there is a delay for any reason. Please click here to visit our order page which features delivery times on an easy to follow chart. RETURN TO TOP How do I ship my order to a different address? If you are ordering a gift to be shipped to an address other than your billing address, please fill in your bill to and ship to address separately on our 100 % Secure online order form. There are separate entry areas for each address. RETURN TO TOP How do I calculate shipping? We believe in keeping your online shopping experience as easy as possible. To that end we offer a fixed shipping charge for all items based on the method of shipping you select. Simply add the shipping fee to the cost of the item you select and that is your final invoice total. Please note that we utilize a combination of shipping carriers to keep delivery fees as low as possible. Shipping carriers we use include the U.S. Post Office, Federal Express, and U.P.S. You will select your shipping option on our 100% Secure Order Form. STANDARD DELIVERY We use U.S. Priority Mail for standard delivery at a cost of $4.99. Delivery time is an average 3 to 5 business days. Please allow extra days for remote areas. Standard delivery can be used within Continental U.S., Alaska, Hawaii, Puerto Rico, and APO FPO. Standard delivery to Canada is available for $25.00. Standard delivery is also available to the European Union for $25.00. 3 DAY EXPRESS Guaranteed three day delivery is available throughout the continental United States at a cost of $12.00. Three day delivery to Hawaii and Alaska is $20.00. 2 DAY EXPRESS Guaranteed two day delivery is available throughout the continental United States at a cost of $15.00. Three day delivery to Hawaii and Alaska is $20.00. 2 Day Express is available to Canada at a cost of $35.00. Two day delivery is not guaranteed, however, due to customs. 2 Day Express is available to the European Union at a cost of $40.00. Two day delivery is not guaranteed, however, due to customs. NEXT DAY EXPRESS Guaranteed next day delivery is available throughout the continental United States at a cost of $20.00. Next day delivery to Hawaii and Alaska is $40.00. RETURN TO TOP Do you ship to Post Office Boxes and APO addresses? Yes. Shipping to these destinations is done through United States Priority Mail at a cost of $4.99. RETURN TO TOP Do you offer international shipping anywhere in the world? Absolutely. Please refer to our shipping chart to determine international shipping costs and delivery times. RETURN TO TOP Do you offer rush shipping? Yes we offer both next day and two day rush delivery. Please refer to our shipping chart that features next day and two day delivery information on an easy to follow chart. RETURN TO TOP Return & Exchange Questions What is your return and exchange policy? Returns and exchanges are easy. If for any reason a selection doesn't meet your expectations, we stand ready with a full refund or exchange within 30 days of original invoice. Please click here to access or complete return policy. RETURN TO TOP How long does my refund take? Upon receiving the returned item your refund will generally appear on your credit card within one to two billing periods. If your initial order was originally paid using a credit card your refund will take the form of a credit back to the same card used to make the original purchase. If your order was originally paid using a money order or check then your refund will be mailed back to you in the from of a check. RETURN TO TOP How do I return an item when I no longer have the return instructions? Just click here to visit our return policy page where you will find easy to follow steps to return or exchange an item. RETURN TO TOP Common Ring Ordering Questions How do I determine my ring size? Please click here to visit our ring sizing information page. RETURN TO TOP What are the most common ring sizes? The most common ladies sizes are 6 and 7. For gents rings it will be 9 and 10. It is also important to note that all our rings are available in 1/2 sizes (e.g. 6, 6 1/2, 7, 7 1/2 etc.). RETURN TO TOP How can I determine the proper birthstone? Please click here to visit our birthstone information page. RETURN TO TOP Do you offer half sizes for rings? Yes. Our ladies rings typically range from size 4 through 8 1/2, and gents rings are from 9 through 13. RETURN TO TOP What happens if I order the wrong size ring? Not a problem. Simply exchange the ring within 30 days of purchase and we'll be more than happy to replace it with the correct size. All exchanges are exclusive of shipping charges. Please click here for our return and exchange policy page for complete instructions. RETURN TO TOP My ring does not fit can I resize it? If you purchased your ring from us you can exchange it for a different size within 30 days of purchase. If 30 days has expired you can contact us or visit a local jeweler for resizing. Keep in mind that almost all rings with a smooth band can be resized, and if the change is minor you can have the band stretched or contracted. RETURN TO TOP Can I buy one of your engagement rings or jewelry pieces without the diamond or precious stone? Please note that all our jewelry and rings are sold 100% finished and are not sold without stones. RETURN TO TOP Will you set my own stone in your engagement rings or jewelry? Please note that all our jewelry and rings are handmade with only our own stones. RETURN TO TOP Can I buy one of your rings in silver instead of gold? We have listed all our jewelry in their available metal types with the exception of platinum. Please call us if your are interested in a particular item in platinum. RETURN TO TOP General Questions Are there any quick tips to follow when purchasing Celtic Irish jewelry? Let's face it, when you purchase handmade Celtic and Irish jewelry you're purchasing a heirloom that is also a valuable investment. It is jewelry you intend to wear with pride and to impress others with. It is therefore important to know as much as possible about Celtic Irish jewelry, so you can make an informed decision. Listed below is critical information when considering a purchase. Hallmarking Be sure that the item you purchase is Hallmarked. This is your independent Irish government guarantee that the item you're purchasing is made from its advertised prescribed metals. Click here for detailed information on the Hallmark. Handmade in Ireland Be sure that the item you are purchasing is made in Ireland and not just advertised as FROM IRELAND. When jewelry is advertised as From Ireland it is often machine made in the Far East or elsewhere and is imported to Ireland and then shipped to the U.S. Click here to learn how our jewelry is handmade in Ireland. Avoid 9 Carat Jewelry It is important to note that U.S. standards stipulate that no jewelry less than 10 carat is to be imported and sold in the U.S. Any jewelry 9 carat or less is no longer recognized by the U.S. as solid gold. Stamping Method Be sure that whenever possible you purchase Claddagh rings and Celtic Crosses that are stamped from a solid sheet of precious metals. Utilizing the stamping method when manufacturing jewelry ensures that air pockets and foreign particles are minimized. Avoid Custom Charges Avoid import customs charges by purchasing from U.S. stores. We make this possible by shipping you our jewelry from within the continental United States; yet you can purchase our jewelry with the full confidence that each piece has been designed, handcrafted, and Hallmarked in Ireland. You also enjoy significantly lower shipping costs. Guarantee Be sure that the jeweler you select stands behind their quality. As a world class jeweler we are proud to stand behind our jewelry with a NO RISK 30 Day money back guarantee. Please click here for complete details. RETURN TO TOP Is all your jewelry handmade in Ireland? You can wear all our jewelry with the pride of knowing that our craftsmen follow a tradition of excellence that extends back centuries. The exceptional beauty of our jewelry stem from the fact that each piece is handmade in Ireland. Each ring is individually designed, beginning with an artist's sketch that is inspired by Celtic history and tradition. Our handmade jewelry is then authenticated with an ancient hallmark making them a heirloom for generations to come. Please click here for a complete explanation of our handmade jewelry. RETURN TO TOP What is the Irish Hallmark? The Irish hallmark is your independent Irish government guarantee that the item you're purchasing is made from its advertised prescribed metals. The Irish hallmark contributes considerably to the heirloom status of Celtic Irish jewelry. Click here for detailed information on the Hallmark. RETURN TO TOP Where are you located? We are located in Illinois. Our mailing address is P.O. Box 480274 Niles, IL 60714. All of jewelry, however, is handmade in Ireland. RETURN TO TOP What are your Top Trends? Trends come and go, but our jewelry you'll have forever. We are a premier jeweler not just because of the quality of our jewelry, but also because of our ability to offer designs that are timeless. We realize that you not only want to wear the best jewelry made, but it needs to be impressive to look at, and of heirloom quality. To this end we continuously strive to feature cutting edge designs that are very fashionable, yet still offer a timeless beauty to last for generations to come. We have created a special showcase area call "Top Trends" to feature such unparalleled jewelry. Please be sure to visit this page by clicking here. RETURN TO TOP Can I get a paper catalog mailed to me? We have determined that featuring our jewelry collection online provides our customers with the most detailed pictures and descriptions available. It also allows us to keep pricing as current as possible. Therefore we do not publish a paper catalog. RETURN TO TOP What is your A-List? Signup today, it's easy, and become an exclusive member of our A-List group. Those individuals that join our A-List are automatically eligible for exclusive promotions and discounts. No one else but A-List members will enjoy additional discounts and exclusive new product information. Keep in mind there is no cost to join and it is risk free. You simply provide us your contact information and we'll be sure to send you occasional notices of exciting discounts and trend setting jewelry designs! Be assured, however, that all your contact information will be kept 100% confidential and you may opt out of the list at any time. Your contact information will also never be sold to third parties. Click Here to visit our A-List signup page. RETURN TO TOP What is Tell a Friend about? Your friends will appreciate you for letting them know about us. Just click here and simply input your friends e-mail address a we'll send them a hotlink to our site. RETURN TO TOP What is your wish list? Our Wish List is a perfect way to keep track of items you hope to receive for a birthday, anniversary, holiday, or special event. And you can e-mail others to request your Wish List from us, so they can easily find out just what you want and get it for you. It's easy to create a Wish List. You just click here, scroll down to our Wish List section and fill in your first name, last name, and e-mail address. You must, however, be at least 13 years old to create a list. It's a snap to add items to your Wish List. At anytime just click back to the Wish List section and keep adding to your list. To find someone's Wish List simply e-mail or call us with the persons first, last name, and e-mail address; we'll then e-mail you their Wish List. If you'd like to make someone's wish a reality, even your own, just request the Wish List from us and go directly to our order page to purchase the items. Be sure to check the box marked "Wish List Purchase." You can even have the items gift wrapped and sent with a gift message. To delete items from your Wish List, simply contact us via our contact form or e-mail. Click here to visit our Wish List form. RETURN TO TOP How can I learn more about the Claddagh and Celtic symbols? The Celtic past is exciting and so much of it is incorporated in Celtic Irish jewelry. We believe that you will enjoy visiting our Celtic Stories and Facts page where many of your questions will be answered. Just click here. RETURN TO TOP What Internet browser do I need to shop? We have designed our web site to work with all browser types. RETURN TO TOP What will you do to make sure I'm satisfied with my purchase? We always have been proud to stand behind the exquisite quality and workmanship of our jewelry. To ensure your satisfaction, all shipments are carefully inspected before shipping. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation. RETURN TO TOP What if I have questions about your products? Please contact our customer service department with any question you may have or call us at 800-772-9350 until 10 P.M Central Standard Time 7 days a week. RETURN TO TOP Any other questions we haven't answered? Our online store is ever evolving, so we always welcome feedback from our shoppers. For questions we haven't answered, or for information we haven't provided, we appreciate hearing from you. Please e-mail or access our contact form with your comments and suggestions. We value both constructive criticism and praise from our customers. RETURN TO TOP Gift Certificate Questions May I buy a gift certificate online? Yes. Simply fill out our secure online order form and check off gift certificate. Also fill in the dollar value you would like the certificate for. RETURN TO TOP May I redeem my gift certificates on line? Absolutely. Just place your order as if you were paying by credit card. However, instead of selecting a credit card as a method of payment, simply check our gift certificate redemption box and enter your name, address, city, and zip. We require this information in order to refund you the balance of the gift certificate. Please note that 95% of the certificate's value must be redeemed through a purchase. RETURN TO TOP What shipping charges apply to gift certificates? Regular postage is included with each gift certificate order. If you choose expedited shipping then our standard next day and second day rates apply. Please click here to visit our order page to view an easy to follow shipping chart. RETURN TO TOP Contact Us Questions What is your Call-Me service? Our Call-Me service is a simple form you fill out that instructs us to call you at a particular day and time. It is one of our many conveniences to make your shopping experience as pleasant and easy as possible. Name, phone number, your general question, and the time you would like us to call you is all that's needed. Click here to use our Call-Me form RETURN TO TOP How can I get a hold of a real person or get a question answered? If you have a question that we did not address, contact us and we will respond to you personally. You may choose to contact us via the following options; E-Mail - Our customer service e-mail address is cs@celtic-wedding-rings.biz. All questions can be answered through e-mail. Contact Form - Click here to access our on-line contact form where you can request information and ask any question. Call-Me Form - Click here to access our online Call-Me Form where you can request a call back from us at a particular time and phone number of your choosing. Phone - Call us at 800-772-9350 until 10p.m. Central Standard Time to speak with someone in our Customer Service Department. RETURN TO TOP Gift Assistance Questions How do I utilize your gift assistance form? Need help choosing a gift or would like assistance with your personal shopping? We can answer your questions and offer suggestions via our gift assistance form. Just click here to access the form and submit us your questions. Our very experienced customer service advocates will be delighted to e-mail you back suggestions. RETURN TO TOP What is your gift reminder service? Our complimentary reminder service helps you remember your family and friends on special days. We'll remind you of special occasions by e-mail that includes appropriate suggestions for your particular occasion. Click here to access our Gift Reminder service. RETURN TO TOP What are Express Gifts? Did you remember your daughter's birthday is tomorrow? We all find ourselves in this predicament once in while, the need for a last minute, yet impressive gift. Well good news, our Express Gift's page offers a wonderful selection of heirloom quality jewelry. You can confidently purchase any of our Express Gifts with the full knowledge that they are in stock and ready to be shipped. Click here to visit Express Gifts. RETURN TO TOP Do you offer Corporate Gifts? Celtic jewelry clearly offers a style that is both distinctive and uncommon like the people you work with. Choosing impressive Celtic jewelry is a great way to express your gratitude for a job well done, say congratulations, or simply say thank you. Please contact us for corporate gift suggestions and we can work with you to develop a gift-giving plan personally suited to your company's needs. RETURN TO TOP Gift Wrapping Is my jewelry shipped in a gift box? Depending on the item, all jewelry is shipped in either a gift box or pouch. The story of the claddagh is also included. RETURN TO TOP Can I have my order gifted wrapped? Absolutely. If you choose this option each item will be wrapped in our signature gift-wrap right down to our hand-tied bow. Your message will be handwritten on a gift card and carefully enclosed with your gift. Our gift wrapping service is available for $4.95. To choose our gift-wrapping option, please check the gift wrap box to wrap all gifts or enter the item number(s) of only those gifts you would like wrapped. RETURN TO TOP Do you offer gift-wrapping for international orders? Due to customs inspections we cannot gift wrap items for international orders. RETURN TO TOP Where is my gift message printed? Your personal greetings are noted on a gift card that is included with your jewelry selection. RETURN TO TOP Common Jewelry Questions Do you offer 9 carat jewelry? We do not offer 9 carat jewelry since it does not adhere fully to the United States Government gold standards. More specifically, U.S. standards stipulate that no jewelry less than 10 carat is to be imported and sold in the U.S. Any jewelry 9 carat or less is no longer recognized by the U.S. as solid gold. RETURN TO TOP How do I care for my jewelry? Our handmade Celtic Irish jewelry is certainly an investment and a potential heirloom. As such, proper jewelry care is essential. Please click here to visit our very comprehensive resource guide on jewelry care. RETURN TO TOP Do you offer engraving? We do not offer jewelry engraving since the selection of font type and position is a personal choice. We recommend that you visit your local jeweler for all engraving. RETURN TO TOP Security & Privacy Questions Is it safe to use my credit card online? Absolutely. All order information including your credit card number is received on a 100% Secure SSL server. Your order information is deleted once your order is shipped. Please click here for a detailed explanation of our web site's security. RETURN TO TOP Is my personal information kept private? We do not rent or sell information we receive from web orders or e-mail registrations to third parties. Please refer to our Privacy Policy for a detailed explanation. RETURN TO TOP Will you share my e-mail address with others? No. RETURN TO TOP Will you share my mailing address with others? No. RETURN TO TOP What kind of information do you collect? We collect information (such as your name, email address, mailing address, and phone number) you provide when you place an order with us or participate in a contest, promotion or survey. We do not save your credit card information. RETURN TO TOP How do you use my information? When you make an online or phone purchase from us, we use your information to process your order. We will also send you e-mails to confirm your order, and we may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order. In addition, you will be automatically signed up to receive e-mail promotions about our products, services, contests, and promotions. If you make a purchase online or over the phone, we may also send you notices through postal mail. We may also use your information to inquire about your shopping experience to help us improve our site design and enhance your shopping experience. If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact our customer service department. RETURN TO TOP How do I remove my information from e-mail and postal mailing lists? We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail or postal mail please let us know by contacting our Customer Service Department. Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you e-mails to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order. RETURN TO TOP What about links to other Web sites and services? Our site does contain links to the FedEx, U.P.S. and U.S. Post Office web sites for tracking packages. These Web sites have their own policies regarding privacy. We have no responsibility for linked Web sites and provide these links solely for the convenience of our visitors. RETURN TO TOP |
