| Credit Card Safeguard Our Security Safeguard We don't just stand behind our jewelry. We also do our best to provide a safe and secure online shopping experience. We have been selling our jewelry collection online since the early days of the Internet and there have been no reported cases on credit card fraud on our website. That means we safeguard our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't up to $50. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-800-772-9350. Our Customer Service representatives are standing by. They'll be happy to take your order right over the phone. Credit Card Safety Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) through no fault of your own we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be. What about my bank or credit card company? Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, we will cover the liability imposed on you, up to $50. IJG, Inc. will cover this amount only if the unauthorized use of your credit card occurred at IJG, Inc. and through no fault of your own. Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company. How do I know my credit card information is secure? To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double- check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Shown below are the URL address and bottom connection line on Microsoft Explorer and Netscape Navigator. Please note the "https" address and unbroken yellow lock that indicates SSL encryption security. |
| In rare instances some browser versions and some
firewalls might not permit communication through secure servers like the ones we use to process orders. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-772-9350. Our Customer Service representatives will be happy to assist you. Privacy Policy Our Commitment to Privacy We strongly believe that safeguarding your online privacy is our responsibility. We collect your e-mail address in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. We also collect your mailing address for occasional announcements of new products or promotions. We recognize that your personal information must be used responsibility. We do not sell or rent the information you provide us online to third parties. We also delete all your credit card information once your purchase is complete. If our privacy policy changes in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. You also have the opportunity to opt out of our e-mail promotions and mailings at any time. Please note, however, that our e-mail promotions are limited to only a few times a year, and only prior customers enjoy exclusive offers. Our policy above describes the personal information we collect about you and why we collect it. If you have any questions about our privacy policy, click here to contact our customer service department. Frequently Asked Questions: What kind of information do you collect? We collect information (such as your name, email address, mailing address, and phone number) you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We do not save your credit card information. How do you use my information? When you make an online or phone purchase from us, we use your information to process your order. We will also send you e-mails to confirm your order, and we may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order. In addition, you will be automatically signed up to receive e-mail promotions about our products, services, contests, and promotions. If you make a purchase online or over the phone, we may also send you notices through postal mail. We may also use your information to inquire about your shopping experience to help us improve our site design and enhance your shopping experience. If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact our customer service department. Do you share my information with third parties? We never share any information with third parties. How do I remove my information from e-mail and postal mailing lists? We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail or postal mail please let us know by contacting our Customer Service Department. Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you e-mails to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order. What about links to other Web sites and services? Our site does contain links to the FedEx, U.P.S. and U.S. Post Office web sites for tracking packages. These Web sites have their own policies regarding privacy. We have no responsibility for linked Web sites and provide these links solely for the convenience of our visitors. |
